Account Deletion
Last updated: July 26, 2026
In short: you can permanently delete your MyTradAI account and its data from inside the app, in a few taps, at any time. If you'd rather not use the app, email us and we'll delete it for you.
1. Delete your account in the app
Both the iOS and Android apps have the same path:
- Open MyTradAI and go to the Settings tab.
- Scroll to the bottom and tap Delete Account.
- Read the confirmation — it explains this is permanent — and tap Continue.
- Confirm a second time by tapping Delete Account on the final prompt.
Deletion happens immediately and cannot be undone. If it fails for any reason (for example, no network connection), you stay signed in and can try again — a failed attempt never signs you out or leaves your account in a partial state.
2. Delete your account by email
If you can't access the app, email us from the address on your account (or tell us the email you signed in with) at [email protected] with the subject "Delete my account". We verify the request and delete the account, usually within 1–2 business days.
3. What gets deleted
Deleting your account permanently removes, from our servers:
- Your account — sign-in identity, email, and subscription entitlement records.
- Saved reports — every Stock Analysis and Chart Analysis report you've generated.
- Watchlist — the list of tickers you're tracking (this is stored on your device and is cleared when you delete your account through the app; if you delete by email, remove the app to clear it locally).
- Support tickets — any Feedback & Support conversations tied to your account.
- Usage and diagnostic records — daily free-tier usage counts, token accounting, error logs, and push-notification device tokens linked to your account.
What we do not delete: anonymized, non-personal report caching that isn't tied to any account (used only to serve identical requests faster), and records we're legally required to retain (for example, transaction records Apple or Google may require us to keep for a limited period).
Deleting your account does not cancel an active App Store or Google Play subscription — cancel that separately from your Apple ID or Google Play account settings to stop future billing.
4. Questions
See our Privacy Policy for more on what we collect and why. Questions about this page: [email protected]